Refund & Cancellation Policy
At Bay Area Appliance Repair, we aim to provide honest, reliable, and professional service. This Refund & Cancellation Policy explains how refunds, cancellations, and reschedules are handled for all service appointments.
1. Service Call Fee
A service call fee is charged to cover the technician’s visit, inspection, and diagnosis of your appliance.
This fee is non-refundable once the technician has arrived at your location.
If you choose to proceed with the repair, the service call fee may be applied toward the total repair cost (depending on the offer or promotion at the time).
2. Cancellations
Appointments can be canceled or rescheduled at least 24 hours before the scheduled time without penalty.
Cancellations made less than 24 hours before the appointment may result in a service call fee charge.
If the technician is already en route or has arrived, the service call fee becomes non-refundable.
3. Refunds for Repair Services
Because our services involve labor and parts that are installed during the repair, refunds are offered only in specific cases, such as:
The repair was not completed as agreed due to part unavailability.
The technician or company cancels the appointment before work begins.
Once the repair is completed and parts are installed, no refunds are provided unless covered under warranty.
4. Parts and Warranty
All parts used for repairs are sourced from trusted suppliers and come with a limited warranty.
If a part fails within the warranty period, we will replace it at no additional cost for parts and labor.
Refunds are not issued for parts once installed.
5. Missed Appointments
If the customer is not available during the confirmed appointment window and fails to notify us in advance, the service call fee will not be refunded.